Returning your items

We want you to be delighted with your order from Creative Promotions however if for any reason you wish to return your items, please do so within 7 days of receiving your order for a full refund, exchange, or credit note. If your order consists of multiple items, the 7 day return period runs from when you receive the last batch of goods. All items must be returned in their original packaging and in a re-saleable condition. Goods that are not faulty will be returned at your cost.

Damaged or faulty orders

For orders which have been damaged in transit please inform us within 48 hours of delivery. For any orders deemed to be faulty, please inform us within 48 hours of receiving the items.

Receiving your refund

All refunds will be made within 7 days of Creative Promotions receiving and checking the returned goods. If the products are deemed damaged and/or unsaleable then the goods will be returned and no refund given.

Exceptions

All printed stock is non-returnable due to the bespoke nature of the print. As these have been personalised products made to your specifications and cannot be re-sold to anyone else. If there is a print error deemed to be our fault we will offer to re-print the products or provide a refund as above. Please note that we will require photos of the items for us to assess before you return them to us and any liability is agreed.